We were really looking forward to this visit as we came here to celebrate our anniversary. We made a reservation at 12:00 PM and included a special request to be seated on the floating pontoon, as this is one of the seating options offered by the restaurant. However, when we arrived at 2:30 PM, the staff had no record of our reservation despite us having a confirmation. At first they give us indoor terrace table even there was 5-6 tables available, after pointing on empty tables they let us to sit on pontoon. The condition of the container in which the cutlery was served was visible dirt, dead flies, and even hair. This level of cleanliness is unacceptable in a restaurant. The food was another disappointment. Considering the high prices, we expected portions that reflected the cost, but they were extremely small. The fish burger for 25 € was a dry bun with a 1 strip of fried fish inside. Salats on the side was bigger than burger. We had also clearly informed the restaurant about a garlic allergy and specifically requested garlic-free mayonnaise, yet the meal was still served with garlic. Unfortunately, the service was equally disappointing. My partner had to get up and ask for ketchup instead of mayonnaise in person, and it arrived around 10 minutes after we had already finished our meal. When a staff member came to clear our plates, we informed him that we would like to order dessert. He explained that he was only collecting dishes and would ask a waiter to come to our table. We then waited approximately 20 minutes without anyone paying attention to us. During one and a half hour lunch 6 different stuff members changed in our table. They was ignoring us and didn’t pay attention. When a member of staff finally approached our table, the first question was whether the empty dirty glasses on the table belonged to us, which gave the impression that the staff had no idea what was happening in the restaurant. We explained that we had already been waiting for 20 minutes for someone to notice us and offered desert, coffee and refills of our beverages after main course . Instead of a professional apology, we were repeatedly addressed as “my friend.” We politely explain that we are not his friends and he become more unfriendly, aggressive and nervous. The response we received was that “ good people like it and we are not good people” At that point, we decided to leave. It is disappointing that what was meant to be a special anniversary celebration turned into one of the most frustrating restaurant experiences we have ever had. Between the mishandled reservation, the poor food portion, the unprofessional and so unorganized and aggressive “waiters” this was far below our expectations according the google reviews.