OTOTO Store & Coffee

We were SO happy to find OTOTO during our visit to Vienna! We visited both locations and love both their standard for quality coffee and matcha and their business model which supports local small brands. Environment is beautiful and inspiring, and their staff was friendly and helpful:). We even got the delight of meeting the owner, who is such a lovely person. Definitely come to enjoy the best coffee and a relaxing experience here!

Beautiful concept store that’s really well merchandised, but feels quite overpriced for what it is. The coffee was good and the atmosphere is relaxing, though it does come across a bit sterile. The matcha yuzu soda was nice, but more because of the other flavours than the matcha itself. Lovely place to sit for a bit, but not somewhere you need to go out of your way to visit.

Lets talk about customer service first! If i enter a coffee shop and stand infront of the bar, i would expect from barista to atleast say hello, or can i help you!? All i got was nothing. She only read ticket orders, make coffee and do not care about her surrounding. After that i realized that i stand where they do not serve but put finish beverage! Ok i see where is the cash register i need to stand there (no problem) there was a small blonde ladie that was polite but did not know what process coffe and what variety of coffee is in the grinder (also no problem) i ask is it a self service? She said yes, but its not problem in self service it is in "BONTON" This is a hospilatily business, if i said hospitality that means every worker needs to understand that u live from guests and they need to learn how behave and to make a guest feel welcome. If im gona spend my money in return i do not expect gold or whatever... i expect alteast to feel welcome or to hear a word hello, can i help you, thank you or goodbye. Btw after they saw my story on Instagram they reposted it, and ask me how it was? After i wrote them that it was ok but u must work on customer service.... all i got back was deleted reshare and left on seen. Well done for social media person. With that kind of attitude u wont have any good feedbacks. Coffee was really good and this is the only reason i didnt left u with 1☆ review.

This is a lovely lifestyle concept store and cafe! The atmosphere is incredibly comfortable, and it’s so much fun to browse through their curated selection of items. The coffee was excellent, but the highlight for me was that it’s pet-friendly. I met a very cute dog during my visit, which made the whole vibe feel so great relaxed.

I stopped by in the afternoon for a chai latte and a carrot cake. The chai was delicious, but the cake was dry and without much flavour. Nice atmosphere and decoration, but only 4 tables to sit, otherwise you must eat or drink coffee a little uncomfortable in the seats.