Caffè Sacher Trieste

What a beautiful place, everything is picturesque. Services was lovely and timely. Rum cake delicious, and they accommodate me with making an espresso martini, although it’s not on the menu.

I came here on recomendation, and we was served the last one either we didnt came last from curent tables. Waiter girl was not so polite and after she didnt want to serve us at all.

Nice atmosphere, kind of what you'd expect from a classic/iconic viennese place. We tried to buy a whole cake but some sizes weren't available. I am not a huge fan of sacher torta so I got the small one with rum, it was more dense, and in my opinion the rum balances out the sweetness of the cake. As expected the prices are high, the coffee price doesn't make sense in a city with already great and cheaper coffee, but I guess that's typical from touristy cafés.

The Sacher Café in Trieste presents a beautiful setting — a creative architectural remake of a historic shoe shop, where wooden shelves that once held boxes of shoes now display Sacher torte. It’s an imaginative and refined concept, well worth seeing. Unfortunately, this striking backdrop is entirely undermined by the lack of hospitality. Service, cleanliness, and basic attentiveness fall far below the standard expected in any establishment — let alone one operating at this price point. The management and staff conduct — from the way they interacted with guests to their overall appearance — suggested either poor hiring or a total lack of training for a setting that claims to be refined. The atmosphere felt unorganised, unclean, and entirely at odds with the brand’s positioning. Staff are unable to oversee the room, clear tables promptly, welcome and seat guests, or handle even basic orders correctly — despite not having to attend a full house; there were only about eight tables to serve in total. Two visible staff, a waiter and a barman (both also acting as cashiers), were managing front-of-house and appeared visibly stressed and preoccupied. A third individual appeared sporadically from the back, possibly from the kitchen, but was entirely disengaged — showing no initiative, nor the slightest awareness that he might assist in clearing tables or supporting his colleagues. The team not only lacks basic training in hospitality and in managing a premium establishment , but also appears to have received no guidance on appropriate guest interaction or personal presentation. Responses to guests are often inappropriate, or simply rude — suggesting a fundamental misunderstanding of how to behave in a customer-facing role. One staff member behind the bar had long hair loosely clipped up with a plastic claw, the rest left hanging — a style more suited to an afternoon at home than to front-of-house in a luxury establishment. The cake was good; everything else was not. Tea arrived in a pot barely sufficient for a single cup, with no napkins, no attention to table hygiene, and several forgotten elements that had been part of the order. The establishment charges at a level consistent with high-end hospitality, yet offers none of the structure or professionalism to support it.

My review is only based on the Sacher cake food item which I took by take-away. Since I did grow up by eating this kind of sweet, that were always available by the local bakery shops, I do feel quite confident to review the quality of this Cake. I was quite curious to taste the "original" Viennese style Sacher, but I have to be honest I got a bit disappointed. Price do not respect the quality. The slice of cake seemed a bit dry, very little dash of marmalade which can't even be noticed when you slice it. Of course the best experience maybe is to eat this at the shop and feel the atmosphere of it. Anyway, is not bad at all but for 8 euros for this item is a bit too much expensive.